How to make a claim

Action when it matters

Congratulations! You've landed on what is probably the most important page of our web site.

Why? Because, for us, getting claims settled quickly and efficiently is one of the most important aspects of high value property insurance.

If your house is flooded or your garage catches fire, if you – or one of your family – are hurt in a holiday accident, if you're burgled and lose precious possessions, or if a tree falls onto your car, the last thing you want is to be left holding the phone waiting for someone to answer it, or to find yourself pacing the room because nothing seems to be happening with your claim.

You won't get that with Lumley St Aubyn.

If you do have to make a claim, we'll do everything we can to make sure the process goes smoothly; from knowing what to do and who call at the outset, to helping you understand the role of the loss adjuster to how to give the insurer the information they really need.

At every stage we'll be here to offer you informed, impartial advice and support. This is, in fact, one of the most important reasons why you should choose us.